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The service center manager (Florida) leads people and processes, overseeing the day-to-day activities of our Southeast based service sales and service shop. This individual will direct team activities with the goal of providing top service to our customers while maintaining a safe working environment, continuously improving processes, being an asset to customers, and developing employees in knowledge/competency resulting in a more effective team. Candidates must be flexible and able to respond positively to changes and challenges. They should be able to think outside the box to solve problems and willing to go the extra mile to ensure department goals are met. The manager will guide and support the SESC in a manner consistent with the Company's Statement of Objectives.
Job Responsibilities
Work with service director to set overall vision and yearly objectives. Manage operations to achieve these goals:
Promote SESC Business to grow service revenue while maintaining a strong focus on customer needs
Systematically meet with customers and prospective customers to identify opportunities and promote offerings
Build and sustain Geoprobe culture at SESC . Support and uphold Geoprobe objectives with SESC team, customers, team members at other locations
Increase billable hours in SESC shop year over year
Assist in the process of evaluating and building a Geoprobe blueprint for service centers including personnel, facilities, tools, systems, training, employment agreements, and financial reports. (Absorption model)
Motivate employees toward understanding and aligning with company culture and goals
Provide opportunities for employee growth through cross training, goal setting, and giving feedback
Provide clear direction in everyday and challenging situations
Handle time & vacation approval, hiring selections and decisions to discontinue employment
Make recommendations on capital expenditures to improve capacity and quality
Identify and implement processes and procedures to improve efficiency and quality
Prioritize, multitask, and maintain flexibility in a fast-paced, changing environment
Perform other tasks as needed, such as run Geoprobe® equipment for sales or training purposes
45+ hour work week on average
RequirementsJob Requirements
Humble - team oriented in action and words, defines success collectively
Hungry - full of energy, self-motivated and enjoys working hard
Smart interpersonally - Strong listening skills, relates well to others
Flexibility - learns quickly when facing new problems, open to change
Resilience - Seldom gives up before finishing especially in the face of setbacks
Decisive leadership skills & problem-solving under pressure
Outward mindset - understands the needs, objectives, and challenges of both internal and external customers. Acts with customers in mind gaining their trust and respect
Strong interpersonal & communication skills (both verbal and written)
Organization skills with strong attention to detail
Mechanical ability
SAP experience preferred
Benefits
401(k)
Health Insurance
Vacation
Sick Leave
Profit Sharing
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales
Industries
Primary and Secondary Education and Non-profit Organizations
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